Social chat as a better way of saying commenting

Whenever I mention the word commenting, I get a variety of reactions from people. It is a word that doesn't resonate very well. However, mention the words social chat and there is a big more recognition. Social chat is a much more relatable and approachable way of describing commenting, because essentially this is what it really is, when done properly!

Social chat as a better way of saying commenting is drilled down into three elements:


The social element is very important in social chat, something which is often neglected in commenting as people fail to see it can consist of two recipients.


Social chat essentially should result in a conversation, as that is the best way of socially communicating with your readers or loyal fans or followers.


Businesses use social chat as a means to find out more information from their customers, which allows them to create better products and services.

Below are some articles which I have written to give you more of an insight into social chat as a better way of saying commenting:


A selection of posts explaining how to do social chat properly:

6 tips to improve your #socialchat skills
Are you familiar with these five #socialchat rules?


A selection of posts showing how social chat can help you:

How social interaction can benefit more from your commenters
How social chat boosts customer conversions
How Buffer Reply benefits social chat


A selection of posts explaining how to incorporate social chat into business:

Are using chatbots for customer service really that successful?
How social chat contributes to customer trust and loyalty
How social chatting highlights the human side of your business
Why you should focus on commenting within social media outreach
Business going through a crisis? Time to increase customer engagement


A selection of posts explaining how social chat can have an impact on marketing:

How social chatting helps develop Word of Mouth marketing
How social chat is connected with user generated content
How social chat is used within social listening